Refund policy
Last updated: August 12, 2026
The short version
Try any LUVO product for 90 days. If it isn't for you, email us and we'll refund what you paid. You don't have to ship the bottle back, and you don't have to explain yourself. A guarantee you can't actually use isn't a guarantee, so here is exactly how ours works.
The 90-day money-back guarantee
- How long you have. 90 days from the day your order is delivered.
- What you get back. The full amount you paid for the product, including any shipping charge on that order.
- What you send back. Nothing. Opened, half-empty, or finished — keep the bottle or dispose of it. We don't want used supplements returned to us, and we won't make you pay to mail one.
- What we ask you. Your order number. That's the whole process.
The guarantee covers products bought directly from luvosupps.com. If you bought LUVO somewhere else, that seller's return policy applies and you'll need to go through them.
How to request a refund
Email support@luvosupps.com with your order number and the word "refund." We'll confirm by email, usually within one business day.
If you'd rather try a different product than take your money back, tell us what wasn't working and we'll give you an honest recommendation — including "nothing we make is right for this." The choice stays yours either way.
When the money arrives
We issue approved refunds to your original payment method within 2 business days of approving them. After that it's up to your bank: most card issuers post a refund within 5–10 business days. If it's been longer than that, contact your bank first, then email us and we'll send you the transaction reference.
Subscriptions
Every subscription shipment is covered by the same 90-day guarantee, counted from the day that shipment is delivered.
You can skip, reschedule, pause, or cancel a subscription at any time from your account, with no fee and no phone call. Changes apply to any order we haven't already processed. Because we ship within one business day of an order being placed, a shipment that has already gone out can't be pulled back — but it's still covered by the guarantee above, so email us and we'll refund it.
Damaged, wrong, or missing items
Tell us within 14 days of delivery and we'll fix it — your choice of a replacement or a refund. Nothing needs to be shipped back.
- Damaged in transit. Email support@luvosupps.com with your order number and a photo of the product and the packaging.
- Wrong item. Send your order number and a photo of what arrived. Keep it or pass it on to someone who can use it.
- Missing item. Check whether your order shipped in more than one box — the tracking will say. If everything has arrived and something's still missing, email us.
Packages that never arrive
If tracking shows delivered but the package isn't there, check with anyone else at the address and your building's usual parcel spots first, and give it 48 hours — carriers occasionally scan early. After that, email us within 14 days of the delivery scan and we'll replace or refund it.
If tracking simply stops moving, contact us once it's been 7 business days since the last scan and we'll open a trace with the carrier.
Cancelling or changing an order
We ship within one business day, so the window is short. Email support@luvosupps.com as soon as you can and we'll cancel or amend the order if it hasn't been packed yet. If it's already gone, the 90-day guarantee has you covered.
Fair use
This guarantee is for people deciding whether a product works for them, and it's written to be generous on purpose. It's meant for personal use and reasonable quantities. We may decline a refund where a customer repeatedly claims refunds across many orders, or where an order was clearly placed to resell. We'd rather write one honest paragraph about this than bury conditions in fine print — if we ever decline a request, we'll tell you why in plain language.
Your legal rights
This guarantee is offered in addition to your rights under applicable consumer protection law. Nothing here limits those rights.
Questions
Email support@luvosupps.com. A person reads it.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
