Terms of service

Last updated: August 12, 2026

These Terms of Service ("Terms") are an agreement between you and [LUVO SUPPS LLC] ("LUVO," "we," "us," "our") covering your use of luvosupps.com and everything you buy from us (together, the "Services").

Please read the subscription section and the dispute resolution section closely. The subscription section explains how recurring billing works and how to stop it. The dispute resolution section requires most disputes to go to individual arbitration and waives your right to a jury trial and to participate in a class action — and it explains how to opt out of that within 30 days.

By using the Services or placing an order, you agree to these Terms. If you don't agree, don't use the Services.

1. Who can use the Services

You must be at least 18 years old and able to enter a binding contract. We currently sell and ship only within the United States. You agree that the information you give us — name, shipping address, payment details — is accurate and yours to use.

2. Health information and what our products are not

LUVO sells dietary supplements, not medicine.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Everything on this site — product pages, articles, emails, answers from our support team — is general information, not medical advice, and it is not a substitute for care from a licensed professional who knows your history. Talk to your doctor, pharmacist, or another qualified provider before starting any supplement, and especially if you are pregnant or nursing, under 18, managing a medical condition, taking prescription medication, or scheduled for surgery. Never delay or disregard medical advice because of something you read here.

Stop taking a product and seek medical attention if you have an adverse reaction. If you think you're having a medical emergency, call 911 or your local emergency number.

Supplements affect different people differently. Nothing on the Services is a promise of any particular result.

3. Your account

You don't need an account to order, but if you create one you're responsible for your password and for what happens under your account. Tell us at support@luvosupps.com if you think someone else has access to it. We may suspend or close an account that's being used to break these Terms or the law.

4. Orders, prices, and availability

An order is an offer to buy. The contract forms when we send you a shipping confirmation, not when you click Place Order and not when your card is authorized.

We may limit quantities, refuse or cancel an order, or discontinue a product. If we cancel an order you've already paid for, we refund it in full.

We work hard to keep prices, descriptions, dose information, and stock accurate, and sometimes we still get something wrong. Where a product is listed at an obviously incorrect price, or its description contains a material error, we may cancel the order — even if it's been confirmed — and refund you in full. We'll email you rather than let you find out from a silent cancellation.

Prices are in US dollars and exclude sales tax, which is calculated at checkout. Prices can change at any time; a change never affects an order we've already accepted.

5. Subscriptions and automatic renewal

This is the part people get burned by elsewhere, so we've written it plainly.

What you're agreeing to

When you choose Subscribe & Save at checkout, you're starting a recurring order. You authorize us to charge your payment method automatically, on the delivery schedule you chose, until you cancel. Your delivery interval — for example every month or every 3 months — is shown at checkout and in your account.

Price and billing

• Subscription orders are 15% off the one-time price, and ship free.
• We charge your payment method on each renewal date at the price then in effect for your subscription, plus applicable tax.
• There is no signup fee, no minimum number of orders, and no cancellation fee.
• If we ever change the price of an ongoing subscription, we'll email you at least 14 days before the change takes effect, and you can cancel or change your plan before then.

Cancelling, skipping, pausing, and swapping

You can cancel at any time, for any reason, in your account — the same number of clicks it took to subscribe. No phone call, no retention script, no "are you sure you want to give up on yourself" prompt. You can also email support@luvosupps.com and we'll do it for you.

From your account you can also skip a delivery, change the date, change the interval, swap to a different product, or pause the whole thing.

The one timing rule: a change takes effect on any order we haven't already processed. Once an order has been charged and sent to the warehouse, it's on its way — but it's still covered by the 90-day guarantee, so email us and we'll refund it. Your next renewal date is always visible in your account, so you can see the deadline rather than guess at it.

Keeping your payment method current

If a renewal payment fails, we'll try again a small number of times over the following days and email you. If it keeps failing, we'll pause the subscription rather than keep retrying indefinitely.

6. The 90-day guarantee

Our Refund Policy is part of these Terms. In short: 90 days from delivery, full refund, nothing to ship back.

7. Shipping

Our Shipping Policy is part of these Terms. Title and risk of loss pass to you on delivery to the address you gave us.

8. Promotions and discount codes

Offers, codes, and promotions are subject to whatever terms are stated with them, are for personal use, can't be exchanged for cash, and can be withdrawn or changed at any time. Unless we say otherwise, one code per order and codes don't stack. We may void a discount and cancel an order obtained through error, duplicate accounts, resale, or misuse of a code.

9. Reviews and anything else you post

If you submit a review, photo, comment, or other content, you keep ownership of it and you give us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, adapt, and display it in connection with our business, including in marketing.

By posting, you confirm that it's your own honest experience, that you have the right to share it, and that it doesn't infringe anyone's rights or contain anything unlawful. If we gave you a product free, a discount, or anything else of value in exchange for a review, you must disclose that clearly in the review itself.

Don't post fake reviews, other people's content, medical claims about curing disease, or anything defamatory. We may remove content or decline to publish it. We don't remove or suppress a review just because it's negative.

10. Our intellectual property

The Services and everything in them — the LUVO name and logo, product names, photography, text, articles, and design — belong to us or our licensors and are protected by intellectual property law. You may view and share our content for personal, non-commercial use. You may not copy, republish, scrape, or use it commercially, or use our trademarks, without our written permission.

11. Things you agree not to do

• Break the law, or use the Services to help someone else break it
• Buy for resale or commercial redistribution without our written agreement
• Scrape, crawl, or harvest data, or use bots to buy limited-stock products
• Interfere with the site's security, probe it for vulnerabilities, or introduce malware
• Impersonate anyone, or misrepresent your affiliation with us
• Make claims on our behalf that our products treat, cure, or prevent disease

12. Other sites we link to

We link to studies, sources, and third-party services. We don't control them and we're not responsible for their content, products, or privacy practices. A link isn't an endorsement.

13. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We don't warrant that the Services will be uninterrupted, secure, or error-free, or that any product will produce a particular result for you.

Some jurisdictions don't allow the exclusion of certain warranties, so parts of this section may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, neither LUVO nor its officers, employees, or suppliers is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services or any product, whether based in contract, tort, strict liability, or any other theory, even if we've been advised such damages are possible.

To the fullest extent permitted by law, our total liability for all claims relating to the Services or a product is limited to the greater of (a) the amount you paid us for the product giving rise to the claim in the six months before the claim, or (b) [[FILL: floor amount, commonly $100]].

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or anything else that can't lawfully be limited. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless LUVO and its officers, employees, and agents from any claims, damages, losses, and reasonable legal fees arising out of your misuse of the Services, your breach of these Terms, or your violation of any law or third-party right.

16. Dispute resolution and arbitration

Read this section carefully. It affects how you can bring a legal claim against us.

Talk to us first

Most problems are a support email away from being solved. Before starting a formal proceeding, email support@luvosupps.com with a description of the issue and what you'd like us to do. If we can't resolve it within 60 days, either of us can start arbitration.

Individual arbitration

Except as stated below, you and LUVO agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by [[FILL: arbitration provider — commonly the American Arbitration Association (AAA) under its Consumer Arbitration Rules]], rather than in court. The Federal Arbitration Act governs this section. An arbitrator can award the same individual relief a court could, and the arbitrator's decision is final and enforceable in any court with jurisdiction.

Arbitration will take place in Stafford County, Virginia, or by phone, video, or written submission at your election. Where the rules provide for it, we will pay the arbitration fees for claims under 5,000.

No class actions

You and LUVO agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims. If this class-action waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

What's excluded

Either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property.

How to opt out

You can opt out of arbitration and the class-action waiver without affecting anything else in these Terms. Email support@luvosupps.com with the subject line "Arbitration Opt-Out," plus your name and the email on your account, within 30 days of first accepting these Terms. Opting out costs you nothing and won't affect your orders or your guarantee.

17. Governing law

These Terms are governed by the laws of the State of [[FILL: your state]], without regard to its conflict of laws rules. Where a dispute isn't subject to arbitration, you and LUVO agree to the exclusive jurisdiction of the state and federal courts located in Stafford COunty, Virginia.

18. Changes to these Terms

We may update these Terms. When we do, we'll change the date at the top, and for material changes we'll give notice on the site or by email before they take effect. Changes apply going forward — never retroactively to an order already placed. Continuing to use the Services after a change means you accept it.

19. The remaining details

• Severability. If any provision is found unenforceable, the rest stays in force.
• No waiver. If we don't enforce a provision, we haven't waived it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, are the whole agreement between us.
• Force majeure. We're not liable for delays caused by events beyond our reasonable control.

20. Contact

LUVO SUPPS LLC
16 Lichfield Blvd
Fredericksburg, VA 22403
Email: support@luvosupps.com