Shipping policy

Last updated: August 12, 2026

The short version

Free shipping on orders over $75 and on every subscription. Orders leave our warehouse within one business day. Most US orders arrive 3–5 business days after they ship.

Where we ship

We currently ship within the United States, including Alaska, Hawaii, and US territories. Delivery to Alaska, Hawaii, and territories can take longer than the estimates below.

"We ship to PO boxes and APO/FPO/DPO addresses." / "We can't deliver to PO boxes or APO/FPO/DPO addresses."]]

We don't ship internationally yet. If you're outside the US and you want LUVO, email support@luvosupps.com — knowing where demand is helps us decide where to expand next.

Processing time

Orders placed before 2:00 PM on a business day ship the same day. Everything else ships within one business day. Business days are Monday through Friday, excluding US federal holidays.

Orders placed over a weekend or on a holiday ship the next business day. During a launch, a sale, or a run on a product, processing can take an extra day — if that's happening, we'll say so on the site rather than let you find out from silent tracking.

Shipping options and cost

The $75 threshold is calculated on the order subtotal after any discounts and before tax. Exact rates and delivery estimates for your address are shown at checkout before you pay.

Tracking

You'll get two emails: a confirmation when you order, and a tracking number when the order ships. Tracking can take up to 24 hours to start updating after you receive it — a number that isn't moving yet usually means the carrier hasn't scanned the parcel in, not that anything is wrong.

If the tracking email hasn't arrived within two business days of ordering, check your spam folder, then email support@luvosupps.com.

Delivery estimates are estimates

Once a parcel is with the carrier, the timeline is theirs, not ours. Weather, holiday peaks, and carrier backlogs all add days, and none of them show up in the estimate at checkout. We'll help you chase anything that's genuinely stuck — see our refund policy for lost and damaged parcels.

Getting the address right

We ship to the address exactly as entered at checkout, so it's worth a second look before you pay — especially the apartment or unit number.

If you spot a mistake, email support@luvosupps.com immediately. We can usually correct an address before the order is packed, but not after it ships.

If a parcel comes back to us as undeliverable, we'll email you. You can have it reshipped to a corrected address (you cover the reshipping cost) or refunded in full minus the original shipping charge, if one was paid.

Heat, cold, and gummies

Gummies and softgels can soften or fuse in a hot mailbox in summer, and powders can clump. This is cosmetic and doesn't affect the amount of active ingredient in a serving — a fused gummy block will separate again after a couple of hours in the fridge.

If a product arrives in a state you're not comfortable taking, we'll replace or refund it. That's covered by the 90-day guarantee, and you don't have to ship it back.

Multiple boxes

Large orders sometimes ship in more than one parcel, occasionally on different days. Your tracking will show each one. If one box has arrived and another hasn't after two more business days, email us.

Taxes

Sales tax is calculated at checkout based on your delivery address and shown before you pay. There are no customs duties on domestic orders.

Questions

Email support@luvosupps.com with your order number and we'll look it up.